Data Deletion

You must remove all personal data such as messages, images, emails, music etc. before sending us your device. Although we wipe each device we receive during the testing process, it can be difficult if there are password locks etc. Therefore, we encourage you to remove sensitive data prior to selling to us. We are not responsible for your private information if you have not removed it from the device or if your device is lost during delivery to or from us. Please also remove any memory or SIM cards.

Removing data from Apple products

In order to remove data from an iPhone or iPad, you can use iTunes to restore your device to factory settings or follow the instructions below:

  1. Make sure you have removed your iCloud account
  2. Go to Settings
  3. Click on General
  4. Tap Reset
  5. Then tap Erase All Content and Settings

Removing data from Android products

In order to remove data from an Android phone/tablet, please follow the instructions below:

  1. Firstly, make sure you have removed your Samsung or Google account
  2. From the home screen, click on Apps and then Settings
  3. Tap Back up and reset
  4. Then click Factory data reset
  5. Enter your password when asked
  6. Touch Delete to delete all of your data

Removing data from Windows products

In order to remove data from a Nokia, Microsoft or other Windows phone, please follow the instructions below:

  1. In the app list, click on Settings
  2. Click About
  3. Tap Reset your phone
  4. You'll receive two warnings. Tap Yes, and then tap Yes again

If your phone touch screen is not working or is unresponsive, you can delete your data using the hardware buttons as follows:

  1. Press and hold the Volume down and Power buttons at the same time until you feel a vibration (about 10-15 seconds)
  2. When you feel the vibration, release the buttons, and then immediately press and hold the Volume down button until you see a large exclamation mark
  3. Once the exclamation mark appears, press the following four buttons in this order: Volume up , Volume down , Power , Volume down
  4. Your phone should now reset and restart itself